![]() Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. This hotfix might receive additional testing. Apply this hotfix only to systems that are experiencing the problem described in this article. However, this hotfix is intended to correct only the problem that is described in this article. Resolution Hotfix informationĪ supported hotfix is available from Microsoft. This issue occurs because the Robocopy.exe utility uses an incorrect string comparison function when the utility copies files. In this scenario, only one file is copied. You try to copy both files to a destination folder by using the Robocopy.exe utility. You save two files into a folder on a computer that is running Windows Server 2008 R2 or Windows 7. ![]() If you use the Robocopy.exe utility for backup, it may cause system instability, or a restore failure. ![]() In this scenario, some files may not be copied, and the Robocopy.exe utility does not report an error. The names of the files contain East Asian characters, for example Japanese characters. You use the Robocopy.exe utility to copy or to back up files on a computer that is running Windows 7 or Windows Server 2008 R2. Windows 7 Enterprise Windows 7 Professional Windows 7 Ultimate Windows Server 2008 R2 Standard Windows Server 2008 R2 Foundation Windows Server 2008 R2 Enterprise Windows Server 2008 R2 Datacenter Windows Server 2008 R2 for Itanium-Based Systems More.
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